Shipping Policy
Important Shipping Details:
- Order Cut-Off: Orders submitted by 14:00 GMT will be processed on the same business day.
- Processing Time: Orders typically take 0-2 working days (Monday through Friday) to prepare for dispatch.
- Delivery Time: Once shipped, orders generally arrive within 6-9 working days (Monday through Friday).
- Free Shipping: All orders within the United Kingdom and United States qualify for complimentary delivery.
How We Ship Your Order
After placing your order, you’ll receive a confirmation email to let you know processing has started. Most orders are prepared within 0-2 working days (Monday to Friday). Once your items are dispatched, we will send an email with tracking information so you can monitor your delivery. Track your order here.
Delivery generally takes 6-9 working days (Monday to Friday), depending on location and courier schedules.
Delivery Partners
To ensure dependable delivery across the United Kingdom and United States, we work with trusted courier services including Royal Mail, DPD UK, Yodel, USPS, UPS and FEDEX. Your order may be shipped through one of these delivery providers depending on your location, package size, and current courier availability. Once your parcel has been dispatched, the tracking information provided in your shipping confirmation email will allow you to follow your package through the selected courier’s network.
We are proud to offer free shipping on all orders across the United Kingdom and United States.
Delays
If your order hasn’t arrived after the estimated processing and shipping time, please allow up to 2 extra working days and check your tracking code. Should your package still be missing, contact us with your order number so we can investigate.
Order Cancellations
To cancel an order, reach out to us promptly at info@grandlumaire.com. Orders cannot be canceled once processing has begun.
Damaged or Wrong Items
If your order arrives damaged or you receive the wrong item, we apologize for the inconvenience. Please email clear photos of the issue to info@grandlumaire.com. We will quickly review your case and ensure a replacement or correction is sent to you.
Shipping Insurance
For a small additional fee, customers can add Shipping Insurance during checkout.
Shipping Insurance protects your order against loss, theft, or damage that occurs during transit. If your package is lost, stolen, or arrives damaged, we will send a replacement order at no additional cost once the issue has been verified by our support team.
Shipping Insurance covers:
- Packages lost in transit
- Packages stolen during delivery (where applicable)
- Items damaged during shipping
Without Shipping Insurance, we cannot guarantee a free replacement for packages that are lost, stolen, or damaged during transit.
Priority Processing
Due to exceptionally high demand, we are currently processing a large volume of orders every day.
By selecting Priority Processing, your order will receive priority handling within our fulfillment queue. This means your order will be prepared and processed ahead of standard orders, which can significantly reduce processing times during busy periods.
Benefits of Priority Processing:
- Priority placement in our fulfillment queue
- Faster order processing
- Reduced waiting time before shipment
Please note that Priority Processing does not affect the shipping speed provided by the carrier. It only accelerates the preparation and handling of your order before it is shipped.
Shipping Insurance + Priority Processing Bundle
For customers who want both added protection and faster order handling, we offer a discounted bundle option:
Shipping Insurance + Priority Processing – €6.90 (Regular Price: €7.80)
By purchasing the bundle, you save €0.90 compared to adding both services separately.
This bundle includes:
- Full protection against loss, theft, and damage during transit
- Free replacement if a covered issue occurs
- Priority handling and processing of your order
- Faster fulfillment during periods of high demand
This discounted bundle provides the highest level of convenience, protection, and peace of mind for your order.
Customer Support Hours:
Monday to Friday: 9:00 to 16:00 GMT
Store Name: Grand Lumaire
Email: info@grandlumaire.com
Phone: +31684137277
Contact Form: Click Here
Address: Elizabeth Anscombestraat 363, 1062 LE Amsterdam, Netherlands