Shipping policy
Key Information:
• Order cut-off time: 16:00 GMT.
• Order processing time: 1 to 2 business days (Monday to Friday).
• Estimated shipping time: 4 to 8 business days (Monday to Friday).
• Free delivery: We offer free shipping on all orders within the United Kingdom.
Shipping Procedure
We are pleased to offer free delivery on all orders within the United Kingdom.
If we are experiencing a high volume of orders, processing times may be delayed.
Shipping Rates & Delivery Estimates
Free shipping for the United Kingdom. Orders processed in 1-2 business days. Delivery in 4-8 days.
Shipment Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to update after dispatch.
Cancel Order
You can cancel your order before it has been shipped. Once your order has been dispatched, cancellations are no longer possible, but you may still return the item after delivery.
Customs, Duties & Taxes
We are not responsible for any customs fees or import taxes that may be applied to your order.
All fees imposed during or after shipping (such as customs, duties, or taxes) are the responsibility of the customer.
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If your order has not yet shipped, contact us immediately to update your address.
Lost, Stolen, or Damaged Packages
We are not liable for lost or stolen packages after they have been confirmed as delivered by the carrier.
If your package arrives damaged, please contact us within 48 hours with photos so we can assist.
Contact
For any shipping-related questions, please contact us at:
info@grandlumaire.com